Hassle-Free Returns Policy
At Game Arena Shop, we want you to be delighted with your purchase! If, for any reason, you’re not entirely satisfied, we offer a hassle-free 14-day return policy from the date you receive your item.
Return Eligibility Criteria
To qualify for a return, your item must remain in its original condition: unworn, unused, with tags attached, and in its original packaging. Please ensure you have your receipt or proof of purchase handy.
No Restocking Fee
We believe in keeping things simple and hassle-free. That’s why we don’t charge any restocking fees for returns. Your satisfaction is what matters most to us.
Initiating a Return
To initiate a return, simply contact us at info@gamearenashop.co.uk. Upon acceptance of your return request, we’ll furnish you with a return shipping label and comprehensive instructions on where and how to dispatch your package. Kindly note that we can only accept returns for items that have been pre-approved for return.
Queries and Concerns
Should you have any inquiries regarding the return process, feel free to reach out to us at info@gamearenashop.co.uk. Your satisfaction is paramount to us.
Damages and Issues
Your satisfaction is our utmost priority. Upon receiving your order, please inspect it diligently. Should you detect any defects, damages, or if you’ve received an incorrect item, please contact us immediately. We’re committed to promptly resolving any issues to ensure your complete satisfaction.
Cancellations
Should you need to cancel or modify your order, please email us at info@gamearenashop.co.uk. with “CANCEL” in the subject line, or utilize our “Contact Us” page. We’ll make every effort to accommodate your request. However, once the fulfillment process has commenced, we may be unable to cancel or modify your order.
Exchanges:
If you wish to exchange your item for a different one, the quickest way to do so is by initiating a return and making a separate purchase for the new item once the return is accepted.
Refunds
Upon receipt and inspection of your return, we’ll notify you of the approval status for your refund. If approved, the refund will be automatically processed to your original payment method. Please bear in mind that it may take some time for your bank or credit card company to process the refund.
At Game Arena Shop, we are committed to making your shopping experience enjoyable and stress-free. Should you have any further questions or concerns about our policies, please don’t hesitate to get in touch. We’re here to assist you every step of the way!