1. How long does it take to process my order?
We typically process orders within 1-2 business days (Monday to Friday) after they are placed.
2. What payment methods do you accept?
We accept payments via Stripe, which allows for all major credit and debit cards, including Visa, Mastercard, American Express, Discover, UnionPay, and more.
3. Is shipping free on all orders?
Yes, we offer free shipping on all orders to make your shopping experience with us as convenient as possible.
4. Can I cancel my order after it has been placed?
Yes, you may cancel your order within 24 hours of placing it to receive a full refund. Please contact our support team for assistance.
5. How long does shipping take?
Shipping times typically range from 2-4 business days (Monday to Friday) after order processing, making the total estimated delivery time 3-6 days.
6. Do you accept returns?
Yes, we accept returns within 14 days of order delivery. Please refer to our return and refund policy for eligibility criteria.
7. Is there a restocking fee for returns?
No, we do not charge any restocking fees for returns.
8. How do I initiate a return?
To initiate a return, please contact our support team at info@gamearenashop.co.uk. and provide your order number and reason for return.
10. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
11. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our support team immediately for assistance with a replacement or refund.
12. Do you offer international shipping?
Currently, we only offer shipping within the UK. We hope to expand our shipping options in the future.
13. Can I change the shipping address after placing my order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure the accuracy of your shipping information before completing your purchase.
14. How can I contact customer support for further assistance?
You can reach our customer support team via email at info@gamearenashop.co.uk. We’re here to assist you with any questions or concerns you may have.
14. Are all products on your website brand new?
Yes, all products listed on our website are brand new and come with their original packaging unless otherwise stated.